Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Certain types of goods are exempt from being returned, including items that are marked as final sale or clearance. If you are unsure whether your item is eligible for return, please contact us for clarification.
Return Process
To initiate a return, you must request a return authorization by emailing us at [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed. Returns must be requested within 30 days of receiving your order to be eligible.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. If the return is due to our error, we will cover the return shipping costs.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or credit card company. Please allow up to 14 business days for the refund to appear in your account.
Exchanges
We do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct product in a timely manner. Be sure to follow the return process outlined above for your original item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. Include your order number and a description of the issue. We will work with you to resolve the problem, which may include a replacement or refund. Please do not return damaged items without prior authorization.
Contact Information
If you have any questions about this Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with expeditionequip.com is satisfactory. Thank you for shopping with us.